Privacy Policy
This Privacy Policy describes how ClearFlue Chimney Care (“we”, “us”) handles personal information under Canadian privacy law, including PIPEDA, and applicable provincial legislation.
Information We Collect
- Contact details (name, email, phone)
- Service details (address, appliance type, notes)
- Website analytics (cookie-based, aggregated)
How We Use Information
- To schedule and perform services
- To provide quotes and invoices
- To respond to inquiries and improve our website
Data Location
Where feasible, we store data in Canada. Some third-party processors may process data outside Canada with comparable safeguards.
Retention and Security
We retain information only as long as necessary for the stated purposes and use administrative, technical, and physical safeguards to protect it.
Your Rights
You may request access, correction, or deletion subject to legal and business requirements. Contact us to exercise your rights.
Cookies
We use essential and analytics cookies. You can manage cookies in your browser. See the cookie banner for choices.
PIPEDA Principles We Follow
- Accountability: We are responsible for personal information under our control.
- Identifying Purposes: We identify why we collect data before or at the time of collection.
- Consent: We obtain meaningful consent where appropriate and respect withdrawal.
- Limiting Collection: We collect only what is necessary for the stated purposes.
- Limiting Use, Disclosure, and Retention: We use and retain information only as needed.
- Accuracy: We keep information accurate, complete, and up to date.
- Safeguards: We protect information with appropriate security measures.
- Openness: We make our practices readily available.
- Individual Access: You can request access and corrections.
- Challenging Compliance: You may challenge our compliance with the above principles.
Third-Party Service Providers
We may rely on third parties to support bookings, payments, communications, and analytics. These providers are contractually required to protect personal information and may only process it for specified purposes.
- Payment processing and invoicing
- Customer relationship management
- Email and SMS communications
- Website performance and security
- Aggregated analytics (subject to consent)
International Transfers
If personal information is processed outside Canada, it may be subject to foreign laws and access by foreign authorities. We use contractual and technical safeguards to provide comparable protection.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us to request deletion.
How to Exercise Your Rights
To request access, correction, portability (where applicable), or deletion, contact our Privacy Officer with sufficient detail to identify your personal information and the action requested. We may ask for identity verification.
- We respond within 30 days unless an extension is permitted by law.
- We provide reasons for any refusal and information on further recourse.
- No fee is charged for access requests unless permitted and notified in advance.
Complaints
If you are dissatisfied with our response, you may contact us to escalate your complaint. You may also have the right to contact your provincial privacy regulator or the Office of the Privacy Commissioner of Canada.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will revise the “Effective Date” and, where required, seek renewed consent.
Policy Review Cycle
We review this policy at least annually. Countdown to our next scheduled review:
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Contact
Email: [email protected] — Phone: +1-416-555-2840
Cookie Preferences
Effective Date
January 20, 2026